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My country is tax exempt, and I have already placed an order on the Solutions Pathway. How do I request a refund for the taxes charged on my order?

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My country is tax exempt, and I have already placed an order on the Solutions Pathway. How do I request a refund for the taxes charged on my order?

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A. You can fax your business sales tax certificate to 716-447-7330 and notify your customer support team in your region. An agent will follow up with the finance team to ensure your faxed information is received and the credit is being processed.Contact a customer support team in your region as listed below: North America: solutionspathway@one.microsoft.upgrade.com Latin America: mediosms@microsoft.com or msatende@microsoft.com (for Brazil only) Europe, Middle East and Africa: direct-mar@msdirectservices.com Asia Pacific: aporders@microsoft.com or twwpo@microsoft.

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