Why are bills estimated?
Possible reasons why your meter could not be read, resulting in an estimated bill include: • Indoor Meters – the meter is inside your house and there was nobody home when the meter reader tried to access your meter. • Locked gate – the meter is behind a locked gate and there was nobody home when the meter reader tried to access your meter. • Blocked access – there may have been an obstruction preventing the reader getting to the meter (e.g. garden waste). Legally, you are required to maintain clear access to the meters on your premises. • Dog – the meter is guarded by a dog or other threatening animal.
