How are secondary insurances billed?
They are billed once payment from the primary has been posted and the balance has been transferred to the secondary insurance. You have to print out the paper claim by highlighting the charge in the Pt ledger, and clicking on “Claim Form” button. This will bring an Adobe page that will allow you to view the claim before printing it. Print the form, and make a copy of the EOB from the primary insurance and mail it to the secondary. Please keep in mind that the secondary will deny the claim if they don’t receive a copy of the EOB from the primary insurance. Also, in box 29 of the HCFA 1500 form, please white-out the amount paid, otherwise the insurance will view it has if the patient already paid the doctor and they will send the payment to the patient not the doctor.
