Who is Scotiabank’s Ombudsman?
Scotiabank’s Ombudsman is Charles Dougall. He has worked at Scotiabank since 1988 and has spent the last ten years involved in customer dispute resolution. How Can the Office of the Ombudsman Help? If your issue has not been resolved by the first two steps in Scotiabank’s Complaint Resolution Process, you may wish to submit your complaint in writing to Scotiabank’s Office of the Ombudsman. All correspondence with our office will be kept confidential. Try to explain exactly what happened, including the dates of events, the names of any employees involved and copies of all relevant documents. It would also be helpful if you told us what you would like us to do for you. Once we receive your written complaint, we will do an initial assessment to confirm that the matter falls within the mandate of our office. By submitting your complaint, you provide us with permission to discuss your issue with the relevant Scotiabank business, subsidiary or affiliate to complete this assessment. If your c
