How does a member change PCCs?
Members may select a new PCC by calling the MassHealth Customer Service Center at 1-800-841-2900. A transfer to a different PCC becomes effective after one business day. MassHealth does not limit the number of times that a member can change PCCs or managed care providers (that is, from the PCC Plan to a Managed Care Organization, and vice versa). If you are a PCC Plan provider who has a patient who returns to your practice even though you are not that member’s PCC of record, please allow the member to call the Customer Service Center from your office to make a change in his/her PCC Plan assignment. This will help to ensure that you will be eligible to be paid for any services you may provide to the member in the future.
