What if PSNControl says “File Not Found”?
For any files you could not download, use the PSN File Not Found (pdf) form to check availability for files with PSNControl software. If two business days have passed since your vendor representative has confirmed they sent the files to O/PUS, and PSNControl still indicates “File Not Found,” submit this form. A technician will confirm file availability so you can update. You can even fill it out online and print for optimum readability! See online PDF form instructions. For even easier emailing, use the Word document version (doc).
For any files you could not download, use the PSN File Not Found (pdf) form to check availability for files with PSNControl software. If two business days have passed since your vendor representative has confirmed they sent the files to O/PUS, and PSNControl still indicates “File Not Found,” submit this form. A technician will confirm file availability so you can update. You can even fill it out online and print for optimum readability! See online PDF form for faxing. For even easier emailing, use the Word document version (doc).
