How should questions concerning offender complaints and/or grievance about medical care be addressed?
RESPONSE:If an offender believes he/she did not receive medical care that is necessary and appropriate for your medical condition, there are several things that you can do:Following an attempt at informal resolution at the unit level, an offender can have the matter reviewed by TDCJ Health Services, Patient Liaison Program. Send by truck mail to:Patient Liaison ProgramHealth Services Administration ComplexHuntsville, Texasor by U.S. mail to:TDCJ-Health Services DivisionPatient Liaison ProgramP. O. Box 99Huntsville, Texas 77342If an offender has a complaint or problem about his/her medical care in TDCJ, the offender has a right to file a grievance in accordance with the appropriate offender grievance procedures. This includes the responsibility on the part of the offender to attempt informal resolution of medical complaints with medical supervisory staff.
