Who gets Direct Loan Payments?
The U.S. Department of Education’s Loan Servicing Center manages and collects Direct Loans. The Servicing Center will oversee your account until loans are paid in full. Be sure to notify them of any name, address or employment changes. Although most communications will be conducted by mail, the servicing center has a toll-free telephone number for you to call with questions or concerns about your loan account. 1-800-848-0979 You can also write the Servicing Center at the following address: U.S. Department of Education Borrower Services Department Direct Loan Servicing Center P.O. Box 4609 Utica, NY 13504-4609 If your questions have not been answered or resolved by the Loan Servicing Center or the Office of Financial Aid, please do not hesitate the contact the Department of Education’s newly created Office of the Ombudsman or call toll free 1-877-557-2575. You may also mail them at: Office of the Ombudsman Student Financial Assistance U.S.
