Why give good customer service?
Good customer service sets you apart from your competition. eBay’s marketplace has turned into a buyer’s market. eBay buyers are free to choose among many different sellers with a whole range of products, services, and pricing structures. What could cause them to go to you is excellent customer service. Increase sales. In Salt Lake earlier this year Griff, Dean of eBay University, told me that the key to running a successful store on eBay is repeat business. Enhanced customer service is the key to repeat sales. Opporutnity. Good customer service is an opportunity to take clients away from your competition. Remember the two people at the beginning of this review that had bad experiences with eBay and haven’t come back. If the feedback you give is the person’s first feedback, make it a good one! How to do customer service Friendly emails. Keep emails short, simple, sweet, and friendly. Feedback is important and the quality of the feedback that you give and get can make or break you. eBay
