What do Consumers Want?
Today’s consumers expect to be kept in the loop and receive immediate answers regarding their transactions. Most agents are very busy, often juggling many transactions at one time. When they are available to talk, they don’t always have the answer on hand. Consumers find that working with a dedicated Transaction Coordinator who is eadily available to assist them allows them quicker and more comprehensive answers to their questions. These benefits add up to improved customer satisfaction, more referrals and repeat business.
