Why Study Netiquette?
We humans are social animals. We love to communicate in person, in letters, on the phone, and now online. For centuries, we have depended on face-to-face communication to learn, conduct business, and share experiences. Historically we were able to see and hear one another, using our eyes and ears to gather information. We could see if a person was smiling or frowning. By observing body language and hearing the tone of voice, we were better able to guage the communication process. Although we might not be able to see a person’s face (unless we are using a video telephone), we can still derive meaning from cues like the tone and rhythm of a person’s voice. Now with online communications, we are left with only text on a screen – no body language, no voice. Think of some examples of communication that depends on the ability to hear or see the other person. In many countries, business people shake hands each time they meet. In a karate class, students bow when the teacher enters the room. S
