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What is DoubleSafe?

April 26, 2017doublesafe

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What is DoubleSafe?

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DoubleSafe is the name of our enhanced login process which consists of two parts: “your picture” and “your phrase”, and three secret questions that are secrets between you and ING DIRECT. Both of these steps help protect you, whether you’re signing into your account online from your own computer or from somewhere else— a computer at work or the library, for instance. DoubleSafe is designed to help prevent unauthorized access to your accounts while reassuring you that you’re at the real ING DIRECT web site. By becoming a standard part of your online login, it will help protect you against identity theft and fraud. It will also help you to better spot any attempts at email ‘phishing’ or online sites pretending to be ING DIRECT. In addition, we have set up a hotline (1-888 SAFE 304) which you can call if you suspect that you have been ‘phished’ or if you have been directed to a phony look-alike site claiming to be ING DIRECT.