How is a complaint investigated?
The complaint is assigned to a Field Representative in the Division of Human Relations. The representative will work with both of you to find out exactly what happened without taking sides. You will both be interviewed, along with others who know something about the circumstances of the complaint. You may be asked for records, accounts, documents, or other information that will help determine the facts. For Equal Accommodations Complaints – if voluntary conciliation between complainant and respondent has not been reached, a hearing will be held to review the facts. For Fair Housing Complaints – a written report will be provided to determine whether discrimination has taken place. If there is a cause finding, conciliation will be attempted, if successful, case will be closed with conciliation agreement. If there is a cause finding, and no conciliation, a charge will be issued and case would be heard by Commission or in Superior Court and a final order would be rendered. If there is a no
