What is BBB AUTO LINE?
BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau (BBB) system to settle automotive disputes. A Better Business Bureau is not a government agency, and it receives no tax dollars. Better Business Bureaus are funded by local business communities. BBB AUTO LINE does not charge any fee to consumers. To guarantee impartiality, funding for staff and program administrative costs of BBB AUTO LINE is committed in advance by the participating companies. BBB AUTO LINE staff and arbitrators are independent of companies that participate in BBB AUTO LINE, and perform no duties for these companies other than providing impartial dispute resolution services. If you are experiencing a problem with your vehicle that has not been resolved to your satisfaction, this booklet will tell you about the BBB AUTO LINE program and how the BBB can help you resolve your dispute. The BBB will assist in the resolution of your dispute when possible. However, only certain claims are eli
