What do case managers do?
The official definition of case management services from CMSA (Case Management Society of America) is: Case management involves the timely coordination of quality healthcare services to meet an individual’s specific healthcare needs in a cost-effective manner to promote positive outcomes. In simple terms a case manager forms an alliance with the injured person and your medical team, insurance team and legal team so that your recovery process is coordinated. They empower you and your family with information you need to make wise decisions regarding your care. See the case management ethics we follow.
