How do I register a property maintenance code violation complaint with the division?
Complaints can be called in to the office at any time. It is best to call during regular business hours so that as much information as possible can be reported directly to a customer service representative or inspector. In order to lay a good foundation for a proper investigation, it is important to report accurate information such as an exact address, a clear description of what is alleged to be wrong at the property, etc. Please have patience as the customer service representative or inspector asks for clarification. The Division of Property Standards needs to obtain enough information, including name and phone number of the complainant, to assure that a proper inspection is performed and good public service and follow-up can be provided. Names are kept confidential as part of the inspection process.
