What is agenTel?
agentel is a software-based contact center solution that offers you the opportunity to use contact center technology in a cost-efficient way. Agentel handles your incoming calls, emails and faxes 24 hours a day, 7 days a week and routes them to the most appropriate person (agent) depending on the needs of your customers and the skills of the agents. Agentels outbound campaigns feature is great for organizing marketing campaigns or maybe you simply want to contact your customers to get their feedback? Count on agentel to keep track of all your incoming calls, emails, faxes and your campaign calls. The agents handle the telephony calls using their normal telephone. Faxes are handled using the agenTel client software. Emails are handled using the existing e-mail client (e.g.
