What is the LibQUAL+(TM) survey?
Service quality has always been the focus of libraries; LibQUAL+(TM) is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The current LibQUAL+(TM) instrument measures library users’ perceptions of their libraries’ service quality and identifies gaps between minimal, desired, and perceived levels of service.LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the survey.
Service quality has always been the focus of libraries; LibQUAL+(TM) is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The current LibQUAL+(TM) instrument measures library users’ perceptions of their libraries’ service quality and identifies gaps between minimal, desired, and perceived levels of service. LibQUAL+(TM) is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the survey. More than 1200 institutions have participated in LibQUAL+(TM), including colleges and universities, community colleges, health sciences libraries, law libraries, and public libraries– so
